{"id":7862,"date":"2020-05-13T15:12:29","date_gmt":"2020-05-13T12:12:29","guid":{"rendered":"https:\/\/www.longlinenetwork.com\/en\/\/?page_id=7862"},"modified":"2021-01-18T14:26:03","modified_gmt":"2021-01-18T11:26:03","slug":"fault-tracking","status":"publish","type":"page","link":"https:\/\/www.longlinenetwork.com\/en\/fault-tracking\/","title":{"rendered":"Fault Tracking"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_6df4bc3a height_custom has_text_color with_img with_overlay with_shape\"><div class=\"l-section-img\" style=\"background-image: url(https:\/\/www.longlinenetwork.com\/en\/wp-content\/uploads\/2020\/05\/AdobeStock_216474896-1920x737-1.jpeg);\" data-img-width=\"1920\" data-img-height=\"737\"><\/div><div class=\"l-section-overlay\" style=\"background: rgba(26,26,26,0.67)\"><\/div><div class=\"l-section-shape type_triangle-2 pos_bottom\" style=\"color:#ffffff;\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 64 8\" preserveAspectRatio=\"none\" width=\"100%\" height=\"100%\">\r\n\t<path fill=\"currentColor\" d=\"M64 8 L0 8 L0 0 L48 7.9 L64 0 Z\"\/>\r\n<\/svg><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 vc_hidden-sm vc_hidden-xs wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h1 class=\"w-post-elm post_title us_custom_b306237b entry-title color_link_inherit\">Fault Tracking<\/h1><\/div><\/div><\/div><div class=\"vc_col-sm-12 vc_hidden-lg vc_hidden-md wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h1 class=\"w-post-elm post_title us_custom_558fb458 entry-title color_link_inherit\">Fault Tracking<\/h1><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_custom\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><h3>LONGLINE FAILURE TRACKING FORM<\/h3>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_2 style_solid color_border align_left with_content\"><div class=\"w-separator-h\"><i class=\"fas fa-cogs\"><\/i><\/div><\/div><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><p>Welcome to our RMA page where you can get Technical Support Service for the products you have purcahsed from our company. If you have problems with the products purchased from Longline, you must fill in the LONGLINE RMA FORM online. If you fill in the form, our authorized technical staff will return to you as soon as possible and inform you.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_a23ec648 height_custom with_img\"><div class=\"l-section-img\" style=\"background-image: url(https:\/\/www.longlinenetwork.com\/en\/wp-content\/uploads\/2020\/05\/arkaplan-scaled.jpg);\" data-img-width=\"2560\" data-img-height=\"1440\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><p>In case of a breakdown or return in your online shopping, please make your application through the e-commerce site you have purchased. Otherwise, our service team will not be able to intervene. Thank you for your understanding.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper width_full\"><a class=\"w-btn us-btn-style_23 us_custom_a6ceb248 icon_atright\" target=\"_blank\" href=\"http:\/\/info-stock.net\/apex\/f?p=290:113\" rel=\"noopener\"><span class=\"w-btn-label\">Failure Registration Form<\/span><i class=\"fas fa-mouse-pointer\"><\/i><\/a><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"w-tabs us_custom_ae99f6aa layout_hor style_trendy switch_click icon_chevron iconpos_right title_atleft\"><div class=\"w-tabs-list hidden items_3\"><div class=\"w-tabs-list-h\"><a class=\"w-tabs-item active\" aria-controls=\"content-1589372843678-a59c3b1b-0298\" href=\"javascript:void(0);\"><span class=\"w-tabs-item-title\">Product Acceptance and Delivery Conditions<\/span><\/a><a class=\"w-tabs-item\" aria-controls=\"content-1589372843649-7e54939c-2703\" href=\"javascript:void(0);\"><span class=\"w-tabs-item-title\">Things To Pay Attention To While Filling The Failure Form<\/span><\/a><a class=\"w-tabs-item\" aria-controls=\"content-1589372845605-916cc41c-b934\" href=\"javascript:void(0);\"><span class=\"w-tabs-item-title\">User Errors That Cause The Product To Be Out Of Warranty<\/span><\/a><\/div><\/div><div class=\"w-tabs-sections\"><div class=\"w-tabs-sections-h\"><div class=\"w-tabs-section active\" id=\"1589372843678-a59c3b1b-0298\"><button aria-controls=\"content-1589372843678-a59c3b1b-0298\" class=\"w-tabs-section-header active\"><div class=\"w-tabs-section-header-h\"><div class=\"w-tabs-section-title\">Product Acceptance and Delivery Conditions<\/div><div class=\"w-tabs-section-control\"><\/div><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-1589372843678-a59c3b1b-0298\" aria-expanded=\"true\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><ul>\n<li>FAILURE REGISTRATION FORM must be filled for products covered by warranty.<br \/>\n\u2022 The acceptance and rejection decision about the products becomes final after the examination of our service. An information message will be sent to you via sms\/e-mail.<br \/>\n\u2022 When you receive the confirmation message, you can send your product to our company by cargo or by hand.<br \/>\n\u2022 Product acceptance and delivery are made between 09:00 &#8211; 17:00 on weekdays.<br \/>\n\u2022 Terms of shipping the products by cargo:<br \/>\na. In the deliveries of defective products out of Istanbul and to the Anatolian side of Istanbul by the consumer, cargo payments belong to our company for &#8220;shipping by MNG Cargo (Customer Code: 190495103)&#8221;.<br \/>\nb. In cases where products sent by cargo are damaged during transportation, a &#8220;Cargo Due Diligence Report&#8221; must be prepared by the cargo company.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1589372843649-7e54939c-2703\"><button aria-controls=\"content-1589372843649-7e54939c-2703\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-header-h\"><div class=\"w-tabs-section-title\">Things To Pay Attention To While Filling The Failure Form<\/div><div class=\"w-tabs-section-control\"><\/div><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-1589372843649-7e54939c-2703\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><ul>\n<li>Product serial number must be written.<br \/>\n\u2022 An explanation must be made about the status of the product.<br \/>\n\u2022 Product photo and serial number must be added to appear.<br \/>\n\u2022 Product invoice number must be added.<br \/>\n\u2022 Cell phone\/e-mail must be added for contact.<br \/>\n\u2022 It must be confirmed with the &#8220;Apply&#8221; icon.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1589372845605-916cc41c-b934\"><button aria-controls=\"content-1589372845605-916cc41c-b934\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-header-h\"><div class=\"w-tabs-section-title\">User Errors That Cause The Product To Be Out Of Warranty<\/div><div class=\"w-tabs-section-control\"><\/div><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-1589372845605-916cc41c-b934\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\" ><div class=\"wpb_wrapper\"><ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Improper packaging,<\/li>\n<li>Product cracks and fractures,<\/li>\n<li>Interfering with the screws on the product or missing screws,&lt;<\/li>\n<li>Removing the label on the product,<\/li>\n<li>Any crush, impact, scratch on the product,<\/li>\n<li>Malfunctions occurring during improper transportation,<\/li>\n<li>Interfering with and replacing electronic parts,<\/li>\n<li>Burned and smoked chips,<\/li>\n<li>Any part damaged on the product,<\/li>\n<li>Reverse installation, breakage or damage of intermediate cables,<\/li>\n<li>Changing the serial number, the number being unreadable,<\/li>\n<li>Painting or staining any part of the product,<\/li>\n<li>Sticking labels that cannot be removed on the product or the remnants of the removed label,<\/li>\n<li>Damages caused by natural disasters,<\/li>\n<li>Extreme heat, extreme cold, humidity, dusting,<\/li>\n<li>All kinds of problems caused by viruses,<\/li>\n<li>All malfunctions arising from electrical networks,<\/li>\n<li>Changing or deleting the software installed on the devices by persons other than the authorized service,<\/li>\n<li>Wrong BIOS or Firmware installed on the product,<\/li>\n<li>Liquid penetration into the product,<\/li>\n<li>Intervening in the product by persons other than the authorized service,<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>In the above cases, the product will be treated outside the scope of warranty.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Fault TrackingFault TrackingLONGLINE FAILURE TRACKING FORM Welcome to our RMA page where you can get Technical Support Service for the products you have purcahsed from our company. If you have problems with the products purchased from Longline, you must fill in the LONGLINE RMA FORM online. If you fill in the form, our authorized technical...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.longlinenetwork.com\/en\/wp-json\/wp\/v2\/pages\/7862"}],"collection":[{"href":"https:\/\/www.longlinenetwork.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.longlinenetwork.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.longlinenetwork.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.longlinenetwork.com\/en\/wp-json\/wp\/v2\/comments?post=7862"}],"version-history":[{"count":78,"href":"https:\/\/www.longlinenetwork.com\/en\/wp-json\/wp\/v2\/pages\/7862\/revisions"}],"predecessor-version":[{"id":10014,"href":"https:\/\/www.longlinenetwork.com\/en\/wp-json\/wp\/v2\/pages\/7862\/revisions\/10014"}],"wp:attachment":[{"href":"https:\/\/www.longlinenetwork.com\/en\/wp-json\/wp\/v2\/media?parent=7862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}